Customer support  
 
 

• OnSite Support Services
Once a project has been completed onsite support is provided.With our OnSite Support Services, you can obtain RCS's  field support engineers to assist your maintenance staff with preventive and reactive tasks.
Field support engineers are available on as needed, scheduled, or full-time basis to meet your specific needs and maintenance strategy.

Preventive Maintenance Services
PerformancePlus Preventive Maintenance Services put RCS's  field support engineers at your site proactively for a scheduled number of visits throughout the year to help maximize the availability, reliability and efficiency of your automation system.
Conversion Services
As your automation equipment becomes older and less reliable, you can repair it, replace it with identical equipment, or migrate it to a new/different technology.
With conversion services from RCS, you can leverage our automation expertise if you choose to migrate. For a fixed price you will receive a complete upgrade solution including hardware, software conversion engineering and start-up services. Benefits of OnSite Conversion Services include:
  • Improved process availability and production capacity
  • Improved manufacturing quality
  • Decreased long term costs and unplanned downtime

Drives Startup Services
Integration and start-up of your system does not need to be complex and time consuming. With ProtectionPlus Drives Start-up Services, you can leverage our extensive product and industry experience to quickly commission drives and reduce the time between integration and actual machine operation
Embedded Engineer
A Rockwell Automation embedded engineer provides full-time, on-site labor to perform reactive and preventive tasks in continuous support of your maintenance department. Services can include preventive maintenance, support/troubleshooting, startup, conversions/upgrades, condition monitoring, project management, OJT, performance analysis, application development and more.
• Assessment Services

Identify Opportunities to Improve Your Production Process
RCS consultants provide hands-on manufacturing experience to help you identify the people, process, and equipment issues that can hinder production performance in every aspect of your plant operations.From manufacturing automation to information solutions, our staff will stick with you from start to finish: identifying, justifying, planning and executing your solution.

Reliability Program Assessment
RCS reliability specialists can help you develop the Condition-based Maintenance (CbM) program that will meet your defined goals and objectives. Through a Reliability Program Assessment, you will receive valuable information that will ensure the success of your new or existing CbM program.
• Training Services
Maximize Your Automation Knowledge
To improve your job performance and the performance of your automation assets, you need to successfully obtain the right technical knowledge and apply it when required — from installing new equipment to maintaining an existing system. RCS provide training to your maxmize the performance of your system.